Order Entry Supervisor - Markham, Canada - Orthotic Holdings Inc

Orthotic Holdings Inc

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job purpose
The Order Entry Supervisor will lead and coordinate all activities related to customer order entry, support and management.

This position will manage multiple competing priorities in order to lead team building activities, encourage employee growth and the implementation of new company initiatives while managing direct reports in a diverse working environment.

The leader will train, monitor, schedule and motivate all members within the Order Entry teams to ensure the highest level of quality and efficiency is achieved.

Duties and responsibilities

Direct all daytoday activities of the order entry team and provide timely performance management feedback as required
Serve as the primary escalation point of contact for customer order issue resolution for multiple areas of the business including manufacturing, finance, IT, and sales
Provide employee training and development to ensure maximum job performance and provide growth opportunities for motivated employees
Develop department reports to measure quality, efficiency and output
Interact with multiple departments in OHI to develop and sustain collaborative work relationships
Establish priorities, goals and key measurements to support the overall team and business plan
Develop a strong, cross trained, department that aligns with OHI's strategic goals and business plan
Hire and train new employees as required
Conduct employee performance reviews and develop employee goals as required
Schedule and lead team meetings as required
Support the Order Entry Leads during the daily start up meetings
Ability to communicate effectively and clearly to all staff any company updates and change
Maintain an efficient, happy, safe and respectful work environment for all team members
Acquire and maintain a good working knowledge of OHI products and related terminology
Ability to analyze and develop action plans around feedback from internal and external customers
Balance day to day duties with continuous improvement activities using LEAN or other business improvement techniques
Address disciplinary and or performance problems according to company policy
Other duties as required

Qualifications

University or college degree preferred
BSc, Kinesiology major is an asset
Minimum of 3 to 5 years of managerial experience in a midsized, fastpaced operation preferably in a manufacturing environment
Proven leadership skills with the ability to develop and motivate a team
Strong customer process skills and detailoriented
Excellent communication and problemsolving skills
Exceptional computer abilities with good knowledge of MS Office
CRM and Great Plains operating systems experience is a plus
Patience and tolerance, with the ability to use tact in stressful situations
Strong initiative and good attitude
Solid analytical skills to drive performance and improvements

Working conditions

Common, clean, office conditions with a typically quiet noise level
At times will be required to be in a dusty manufacturing environment with loud noise level

Physical requirements

Required to lift /move up to 25 lbs.
Frequently required to sit; repetitive use of hands and fingers; gripping; short distance reaching with hands and arms