Contract Desk Associate - Edmonton, Canada - The Brick

The Brick

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

WELCOME HOME
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations

Responsibilities:

Handle inbound and outbound calls for contractors with payment issues, service issues, and system support
Perform system maintenance and set ups for servicers
Level 1 escalation handling and problem resolution from warrantors and other system users
Enter estimates and invoices into LimeTac for financial transactions
Monitor the coordination and administration of The Brick external service network (appliance and furniture)
Handle customer escalations as they pertain to the Brick external servicer network
Act as a liaison between stores, warranty and contractors

Qualifications:

Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement
Previous experience in a call center environment required
A passion for providing exceptional customer service to both our internal and external customers
Strong organizational and multitasking skills
Attention to detail
Ability to work in a team oriented environment
Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)
Proficient in LimeTac

Why Transglobal:

Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
Competitive pay
Paid training
Career progression program
Employee discounts & Personal "Paid" days off
Recognition, incentives, prizes and giveaways

Be a part of Canada's largest home furnishings retailer

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.