Logistics Coordinator - Delta, Canada - Metro Supply Chain
Description
JOIN OUR TEAM
Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.
We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.
Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
SUMMARY:
Our Logistics Coordinator position plays an integral role as part of a team dedicated to the organization and delivery of our day-to-day operations.
This role also includes generating and reviewing different reports and trackers to ensure daily operations run smoothly and efficiently through good planning and organizational skills, as well as a high standard of customer service.
RESPONSIBILITIES:
- Communicate and coordinate with delivery teams, clients, and customers to ensure operational excellence on a daytoday basis.
- Ensuring Delivery partners are adhering to both client's and Metro's SOP/KPI requirements.
- Generate and review reports to identify trends and gaps for continuous improvement of KPI and delivery team's performance.
- Collaboration, development and updating all delivery training materials and improvement programs.
- Provide a high standard of customer service to resolve customer escalations and troubleshooting problems.
- Create and maintain excel trackers for special accounts, important orders, etc.
- Communicate and collaborate with other departments of the company to assist with order status, escalated deliveries and product or property damage claims.
- Perform other tasks as needed as they pertain to our daytoday operations.
EXPEREINCE:
- Proficient in excel
- Using Excel for process improvement and Tracking efficiency.
- Experience with building truck routes, specifically pertaining to 2 person, big and bulky home deliveries.
- Experience in logistics/supply chain.
- Excellent Customer service experience.
- 12 years of admin/coordinator experience.
- Appliance delivery experience would be an asset.
CORE COMPETENCIES:
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family's wellbeing
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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