Service Representative - Weyburn, Canada - SaskTel

SaskTel

Verified Company

Weyburn, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

.**Service Representative (SaskTel Stores

Incented Sales Rep)**
Location:Weyburn, SK

Number of Positions:
1

Salary:

$25.84/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)

Type of Position:

Temporary Part Time
Anticipated End Date:
March 29, 2025

Closing Date:
05/29/2024

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POSITION OVERVIEW
Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers' best interests. Determines customers' needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer's experience is positive.

TYPICAL DUTIES & RESPONSIBILITES
(Not all inclusive or applicable to all assignments)

Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
Develops and maintains a working knowledge of SaskTel's products, services, systems, and pricing options.
Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
Participates in sales campaigns and retention activities on an initiated and/or demand basis.
Maintains related reports.
Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
Monitors/administers stock inventory for products available through the retail outlet.
Assists other internal departments as required.

QUALIFICATIONS

Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
Working knowledge of SaskTel's products and services.
Analytical, problemsolving, and decisionmaking abilities.
Ability to multitask.
Ability to plan and organize in a selfdirected and public environment.
Ability to work under continual pressure, and adapt to a constantly changing work environment.
Keyboarding skills 20 WPM.

Successful completion of prescribed training courses.

Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
If you are offered a position at SaskTel, we will require an acceptable criminal record check

LI-POST

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_Flexible workplace options may be available

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About SaskTel:

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