Handydart Dispatcher - Trail, Canada - PWTransit

PWTransit

Verified Company

Trail, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HandyDART Dispatcher

Are you a skilled professional with a passion for customer service and a knack for coordination? We are currently seeking a dedicated individual to join our team as a Dispatcher in the West Kootenay Region, BC.

This full-time position is perfect for someone who thrives in a fast-paced environment and enjoys ensuring passenger satisfaction through efficient scheduling and coordination.

Reporting to the Service Delivery Manager, the Dispatcher is responsible for scheduling and coordinating up to 30 drivers and managing both driver and vehicle assignments to deliver consistent and efficient daily service.

Responsibilities:

Dispatch and monitor vehicle and operator onroad assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
Receive and respond to requests for emergency assistance or service from dispatched resources
Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
Prepare daily vehicle assignments, and communicate with maintenance and operations staff
Communicate effectively by providing clear and concise information, explanation and direction
Advise personnel about route or traffic problems that could affect operations or customer service
Relay work orders, messages, and exchange information using a variety of communication devices, including computeraided dispatching equipment
Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
Confer with customers or supervisory personnel to address questions, concerns, and/or requests
Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
Order materials & supplies required for dispatch activities and perform day to day administrative tasks
Access environmental information, retrieve AVL Data and print out maps
Maintain records of mileage, fuel use, repairs and other expenses, and generate reports
Shift bid creation and set up
Maintain and make any changes to payroll throughout the signup

Qualifications:

High school diploma or equivalent
Previous workrelated skills and experience in a Dispatch role is an asset
Previous administrative or office experience is advantageous
Experience in electronic information handling technology such as Dispatch software is considered an asset
Ability to handle stressful situations in a composed manner
Excellent communication skills and attention to detail
Strong organizational and time management skills
Diplomacy and tact
Computer proficiency in Microsoft Word, Excel and Outlook