Night Auditor - Fort St. John, Canada - Home2 Suites by Hilton Fort St. John
Description
Our amazing team is looking for you If you are loyal, reliable, hard working and would love to be a part of our family send us your resume We are looking for a full time night auditor.
At Home2 Suites by Hilton Fort St. John, we guarantee an engaging experience and clean, comfortable accommodations.If you appreciate friendly service and are committed to guest satisfaction, you may be just the person we are looking for.
Summary of Position:
The Night Auditor is a key individual during the night, performing the duties that would be handled by the Front Desk Agents and other team members during the day as well as specific audit duties.
Job Requirements:
- Must be available to work overnight shifts: 11pm 7am, varying days of the week
- Must be fully available to work weekdays, weekends and statutory holidays
- Class 5 BC driver's license required
- Upon hire, must provide driver's abstract to determine driver's record
- Valid Food Safe Certificate is an asset
- Must be able to lift up to 50lbs
Responsibilities:
- Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:_
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our guests through attention to detail and recognition
- Consistently provide exceptional guest service
- Gather and maintain knowledge of new and existing services available to hotel guests
- Ensure that all service standards, policies and procedures are adhered to in an effort to consistently offer the best service possible
- Energize Home2 Suites by Hilton Fort St. John by promoting guest loyalty and local recognition
- Answer & appropriately qualify all incoming calls on multiline telephone system
- Efficiently & accurately process check ins and check outs
- Efficiently & accurately perform all auditing duties including posting room & tax charges
- Prepare Statistical and Daily reports
- Work closely with the Accounting Department
- Assist with necessary day to day operations of the Front Office
- Other duties as assigned by the management
Qualifications:
- Previous experience in a similar or related position an asset
- Passion for guest service
- Exceptional communication skills, both written and oral
- Must be able to multitask & consistently deliver top quality service in a fast paced work environment
- Highly organized, resultsoriented with the ability to be flexible and work well under pressure
- Knowledge of Word, Excel and other computer related programs an asset
- Previous experience with OnQ Property Management System an asset
- Previous multiline telephone and reservations experience an asset
- Proven selfmotivation, ability to work well with minimum supervision
- Must be enthusiastic and team oriented as well as work great independently
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