Customer Service Specialist - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

We are looking for a

_Customer Service Specialist (Full-time position)_

Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Income Plans including RRIF, LIF, LRIF and Annuity Quotations.

What you will do

Process of group and single deposits
Enter data accurately into system
Management of interfund transfers of client/member assets
Process of cash withdrawals and transfers between registered plans from/to other financial institutions
Handle member and member plan maintenance on Group Pension Administration System (GPAS)
Provide support to team members when needed
Ad hoc reporting when requested

What you will bring

Postsecondary education or equivalent experience
Knowledge of rules and regulations as they relate to Group Retirement products
Strong customer service focus and interpersonal skills
Strong communication skills both written and verbal
Experience using Group Pension Administration System (GPAS) or similar systems is an asset
Bilingual English-French is an asset
Attention to quality in daytoday activities/processes
Strong organization skills and ability to work in a dynamic and changing environment with tight deadlines
Proficient with Microsoft Office (Word, Excel, Sharepoint, MS teams and Outlook)

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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