Guest Services Representative - Victoria, Canada - Central Walk Mayfair Shopping Centre

Central Walk Mayfair Shopping Centre
Central Walk Mayfair Shopping Centre
Verified Company
Victoria, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.

  • Maintain a thorough knowledge of the shopping center's services, amenities/facilities, stores/locations, promotional activities and comfort tools.
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk.
  • Interact with shoppers and retailers in a courteous and efficient manner.
  • Sell shopping center gift cards and balance sales to transactions.
  • Project a positive attitude over the telephone and in person.
  • Develop and maintain strong relationships with retailers and promote the center's services to them.
  • Assist guests by providing directions/information, answering questions, and performing other center specific services.
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs.
  • Conduct all service functions of the Customer Relations/Guest Services desk.
  • Assist the Marketing Manager with promotional events.
  • Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
  • Participates in special projects and other duties and responsibilities as assigned.

What We Expect:


  • Your passion for excellent customer service
  • Your interest in connecting people
  • Your understanding of retail marketing campaigns
  • Your teamwork spirits
  • Your flexibility hours for weekends, evenings, and holidays

What We Offer:


  • Be a key part of guest services in one of the leading shopping malls
on Vancouver Island.

  • Work in a fun and fast developing global organization.
  • Enjoy mall retailers' discounts.
  • Experience a strong sense of belonging as we proudly work together.
  • Flexible working hours that suit you best

Job Requirements/Qualifications:


  • High school diploma
  • Previous customer service experience preferred;
  • Positive attitude and a strong desire to provide excellent customer service;
  • Must be able to work in a fastpaced environment, with the ability to multitask while maintaining a high level of professionalism;
  • Must be friendly, approachable, proactive and solution focused

Salary:
$18.00-$20.00 per hour


Schedule:

  • Day shift

Ability to commute/relocate:

  • VICTORIA, BC: reliably commute or plan to relocate before starting work (preferred)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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