Guest Service Agent - Calgary, Canada - Resorts of the Canadian Rockies

Resorts of the Canadian Rockies

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

You Will:

Act as a first point of contact for all customer service inquiries at Resorts of the Canadian Rockies Calgary office
Uphold an excellent in office guest experience and atmosphere
Address customer servicerelated questions and concerns, escalating to the appropriate Guest Services leader as needed
Create and update customer profiles, process season pass requests, and issue season passes
Handle cash including a daily float, as well as process debit and credit card transactions
Handle all inbound and outbound office mail
Promote and sell all products and experiences available at RCR Resorts
Ensure daily communication between team members and various departments (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook
Know and follow all safe work procedures included in the Safety Management Program
Know and comply with all expectations of the Injury Management/ReturntoWork Programs Perform other tasks and duties that are applicable

You Have:
Previous work experience in a customer service role required
, preferably in an office setting
Previous cashhandling experience
Proficient with MS Office (Word, Excel, Outlook), and PointofSale (POS) systems an asset
Previous experience in a mountain or resort setting an asset
Ability to work flexible hours, including weekends, evenings
, and holidays
Ability to work in a guest facing role (remote work not available)
Ability to complete computer work for long periods of time and to lift 50 pounds
A passion for sports and the outdoors

**This is a seasonal position with both full-time and part time opportunities