Receptionist - Pembroke, Canada - Carefor Health & Community Services

Carefor Health & Community Services

Verified Company

Pembroke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity - Receptionist (Pembroke Renfrew County)

Under the supervision of the Manager, Finance & Administration, the Receptionist answers all incoming telephone calls, greets visitors and clients, directing them to the appropriate person or service within the facility.

The Receptionist promotes a positive image of the organization in all interactions with clients and the general public. He/She coordinates appointment bookings for a variety of Carefor programs and provides administrative support to the Carefor team. The Receptionist will also provide support to the finance team.

Key Duties and Responsibilities

Receives and directs queries from residents, clients and the public and directs them to the appropriate person or place.
Receives and directs phone calls
Receives monthly rent payments and invoice payments
Reviews community timecards and verifies hours in CIMS software
Orders office and nursing supplies as needed
Posts memos/posters in other departments as required
Takes down outdated posters/memos/signs as appropriate
Maintains and coordinates meeting room bookings
Provides general administrative assistance as required
Assists managers with preparing Word/Excel documents as needed
Maintains photocopier maintain paper levels, change toner cartridges, call for service as needed
Keeps main office and work area tidy
Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents
Other duties/tasks as assigned by manager

Supervisory Responsibilities
None

Qualifications

High school diploma or acceptable combination of education and experience
Receptionist or administrative diploma or certificate an asset

Experience

Minimum 3 years' experience in a related field
Experience in Microsoft Office (Word, Excel)
Experience in Customer Service
Experience in handling and receiving cash
Experience in handling confidential information
Experience in using office equipment such as photocopier and fax machine

Skills

Ability to meet deadlines
Ability to work effectively under pressure
Ability to prioritize
Must be able to communicate well, both written and verbal
Ability to multitask
Must exercise initiative, tact, judgement, discretion and attention to detail

Core Characteristics

Communication
Interacts effectively with clients, customers, coworkers, physicians, public, volunteers, and other organizations

Accountability
Accepts responsibility for achieving the expectations of the job/role by focusing on the customers/client, carrying out tasks and taking accountability for how it turns out, protecting the safety and welfare of others and acting in accordance with the Mission, Vision and Values of the organization

Client/Customer Focus
Puts client/customer needs first by striving to anticipate and exceed the needs of clients, monitoring and evaluating results and outcomes involving clients/customer in decision making and identifying trends in client/customer service issues; takes initiative to research issues and recommends solutions

Teamwork
Works cooperatively and respectfully with others to further the goals of the client and the organization

Quality Improvement
Identifies client/customer needs and improve service by on-going work process review and evaluation, and evaluating the ability to meet the standards

Adaptability to Change
Recognizes and accepts change as a reality by being receptive to new ideas and willing to try new methods and approaches, accepting the challenge of self-directed learning, and being able to adapt to change as the job requires

Caring/Respect
Demonstrates a concern and caring for people as individuals by respecting others' values and opinions, respecting the confidentiality and integrity of others, demonstrating genuine regard and compassion for others, Appreciating and celebrating the contributions and successes of other individuals and groups and Adhering to and rewarding core values

To Apply:

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community.

We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce.

If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in con