IT Technician - Richmond, Canada - OpenRoad Auto Group

OpenRoad Auto Group

Verified Company

Richmond, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

UNLIMITED POSSIBILITIES AHEAD

Position:
IT Technician

Status:
Full-Time

Dealership:
Head Office

Department:
Information Technology

We believe in doing good for our customers and for ourselves.

Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.

OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of

OEM BRANDS:
Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing Incentives include but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and External, Training & Development opportunities for skill development and growth
Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Comprehensive Extended Health and Dental plan; tailored towards Associate wellness
Recognition and Engagement Events

ROLE & RESPONSIBILITIES:

Provide firstlevel enduser support via the phone, and remote support as well as onsite support if needed
Install, configure and maintain PC hardware, printers, and network equipment
Maintain and monitor an uptodate antivirus software
Maintain the equipment inventory
Maintain the CCTV system for all dealerships and export the footage if requested
Liaise with external contractors/suppliers for the repair of computer peripheral equipment
Escalate support requests to Level 2 for any indepth troubleshooting/configuration

Network Support

Firstlevel support for Network devices situated onsite (Wireless AP, POS, Media Player, Router, Switch.)

Phone Support

Add, change or delete extensions and hardware as required
Maintaining accurate and uptodate documentation through the change management process
Participate in the oncall rotation

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline
2+ years experience in IT helpdesk/support experience in a multisite environment
Strong problem solving
Excellent oral and written communication skills
Ability to work independently and under pressure, with good communication skills
Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware
Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
Class5 Driver License

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US
We thank all those that have applied. Only those considered for the position will be contacted.