Customer Service Associate/cashier - Richmond, Canada - Canadian Tire
Description
Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
Summary:
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Main Responsibilities and Tasks:
The Cashier/Customer Service team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.
This position is 40 hrs and requires weekend and evening availability.
- Smiles and makes eye contact
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations and conflict resolution in a professional manner.
Operations
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Balances cash and is aware of the amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e
g:
labels, facing, clean area, etc.).
- Takes returns to stock products in respective departments.
- Reports stolen and damaged goods to Management.
- Alerts management to security problems.
- Alerts the respective department on any customer inquiry or concern.
- Shares opinions and ideas on how to improve store success.
- Participates in meetings and all training as required; listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
Requirements:
- Open availability to include days, evenings and weekends (40 hrs/week)
- Highly approachable, customeroriented individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Ability to communicate in English is required (reading, writing, speaking)
- Mandarin is an asset.
- Basic math and typing skills.
- Ability to work efficiently with computerized systems, cash register.
- Ability to work with minimum supervision.
- Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
- Ability to operate a cash register.
More about the position:
Potential Career Opportunities
- Next levels: Merchandiser, Cashier Supervisor, and Department Manager.
Physical Demands and Working Conditions
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent basis. Merchandise items may vary in weight from "light" to "heavy".
- Team environment sometimes dealing with difficult situations.
Our offering includes:
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
Background Check Requirements:
- Employment Verification
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