Customer Service Representative - Toronto, Canada - Zurich Insurance

Zurich Insurance

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency assistance.

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travelers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.
Our extensive experience in global travel risk management is the reason we are trusted by travelers, corporate risk managers and organizations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA sounds exciting right?
So, what's our mission?
Protecting travellers - and supporting those responsible for their safety - is our business.

We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.
So, what's the job?

Customer Service Representative

You will be processing routine and complex first reports of loss by various channels in order to provide timely service to internal and external customers.
And, what are we looking for?
Required:
High School Diploma or Equivalent and No prior experience required in the Clerical Support area

OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

AND- 6 months of more of customer service experience

Data entry experience

Preferred:

6 or more months contact center experience
Detail oriented
Insurance industry knowledge
Experience with Microsoft Office
Strong verbal and written communication skills
So, why Choose Us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach after an initial training period of 3 months ensures our employees maintain worklife balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth.

This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world.

We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), flex days and volunteer leave.
Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
#LI-Hybrid

A future with Zurich

Now is the time to move forward and make a difference.

At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here.

Taken together, diversity and inclusion bring us closer to our common goal:
exceeding our custome