Front Desk Supervisor - Ottawa, Canada - Bona Hospitality

Bona Hospitality

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Front Desk, Courtyard by Marriott Ottawa East

Hours:
Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included

Report to:
Front Office Manager,
***: The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company's objectives while developing and building relationships. The Front Desk Supervisor is responsible to provide professional and friendly service for guests and that all front line operations run smoothly while overseeing and supporting the Guest Service team.

Qualifications include but are not limited to the following: Is not inclusive of the complete Job Description:
Bilingualism (French & English) is an asset

Must have a minimum of 12-24 months Hotel Front Desk experience

Possess a strong commitment to deliver exceptional guest service

Ability to respond professionally and empathically to guest concerns/complaints

Proven ability to effectively lead a team

Demonstrated comfort level with various computer systems and interfaces

Demonstrated ability to deal with guests concerns/complaints and solve all issues

To supervise work during the working shift to maximize productivity and guest care

Assist in training front line staff on a continuous basis

To respond promptly to guest needs & follow through effectively

Proven ability with problem resolution

Cash handling experience

Demonstrate professional telephone etiquette at all times

Considerate of guest security

Adhere to all Company, hotel & departmental policies & SOPs

Ability to respond quickly in a dynamic & changing environment

Ability to communicate verbally & in writing in a professional manner to guest and staff

Must have the ability to express themselves diplomatically with staff and guests

Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.

Must demonstrate the ability to independently solve problems

Must be able to work & concentrate in a high volume area

Must be efficient, well organized and able to handle multiple tasks

Strong follow through abilities

Take initiative in all facets

Must be familiar with surrounding area and events

Have knowledge of hotel fire and safety procedure

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

Job Types:
Full-time, Permanent

Salary:
$23.36 per hour

Benefits: