Svc Intake Analyst - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information:

Job Requisition ID: 51036

Ministry:
Technology and Innovation

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Regular

Scope:
Open Competition

Closing Date:
December 21, 2023

Classification:
Opted Out & Excluded Systems Analyst Level 1 (511SAA)

Salary:
$2,221.22 to $3,331.30 bi-weekly ($57,973 - $86,946/year)

Role Responsibilities:

The Service Intake Analyst delivers technical analysis, design, implementation, support, and operations of IMT services.

Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems.

As the Service Intake Analyst, you will be responsible for managing service requests and coordinating with cross-discipline teams to onboard clients onto services offered by Service Integration.

You will also support the development of internal procedures, tools, and documents to provide a high level of service integrity and availability.

Some additional responsibilities of this position include, but are not limited to:

Coordinating activities across required teams from the start to end of the integration.
Working with business and technical teams to assess if client requirements can be met with existing services or if enhancements are required.
Working with a team of analysts responsible for creating, implementing, and managing new IMT services. This includes business analysis, technical design, implementation, operations, monitoring, troubleshooting, and interfacing between IMT systems. Supporting clients through technical support of IMT services, developing procedures and creating reporting mechanisms as required.
To be successful in this position, you will demonstrate:
Effective analytical, planning, organization, evaluation, and problem-solving skills.
Ability to anticipate issues and propose solutions.
Ability to communicate effectively with staff of varying degrees of technical understanding.
Ability to work effectively on a team as well as independently and handle high stress situations.

Qualifications:

Required:

A related twoyear diploma in Computer Technology, Information Technology, or a related discipline from a recognized post secondary institution.

Equivalencies:

Equivalencies are considered:

A related one-year certificate from a recognized post-secondary institution and 1-year related experience. An industry-recognized certification from a credible source, such as ISC2, may be used in place of the 1-year certificate.

Assets:

Experience with software development and the SDLC (Software Development Life Cycle).
ITIL foundation certification is preferred.
Certification or experience in Business Analysis is preferred.
Certification or experience in Project Management is preferred.
Understanding of technical environments and linkages between systems using RESTful and XMLbased APIs (Application Programming Interface).
Experience in managing service requests and enhancements.
Experience in facilitating meetings with stakeholders from crossdisciplinary teams and varying levels of seniority.

Notes:

Term of Employment:
Permanent full-time position

Hours of Work: 36.25 hours per week

Location:
Edmonton

This position may be eligible for remote work. Must reside in Alberta to work remotely.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Cover Letter:

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Resume:
For Employment Experience, please indicate duration of employment (month, year). Please specify employment status (i.e., Casual, part-time, or full-time)

Ex:
Youth Worker, Jan June 2009, Part-time (three 8 hr. shifts/week)

For any Post-Secondary Education:

Please specify your major and length of program and the year you graduated.

Ex:
Bachelor of Social Work, 4-year Degree (Graduated 2017)

Links and information on what the GoA has to offer to prospective employees:

Working for the Alberta Public Service
Public Service Pension Plan (PSPP)
Leadership and mentorship programs
Professional learning and development
Positive workplace culture and worklife balance
Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements.
Research Alberta Public Service Careers tool
APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them duri