Service Coordinator - Markham, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Service Coordinator

Location:
North York, ON (Hybrid 2-3 days/week on-site at the Lifemark Corporate Office)

Type:
Permanent Full-time

The
Service Coordinator will work on the Health & Wellness team in servicing the needs of our current customers, managing customer accounts as assigned, and providing administrative support.

The focus will be on the coordination of Health and Wellness Programming including scheduling of flu and health screening clinics, managing contractor invoices, maintaining participant schedules and online registration site, handling staffing issues, supporting data entry, and report generation for local, regional, and national customers.

Responsibilities will also include the marketing of products and services to employers, insurers, physicians, and the general public which include Physiotherapy services, Massage Therapy, Occupational Health, and Rehabilitative Services.

Key Outcomes & Accountabilities:

Operationalizing services and programs as assigned
Assisting with the establishment of new customer accounts on the local, regional and national level, as well as account management as assigned
Creating and maintaining the accuracy of online resources for local, regional and national clinics
Quoting on projects and services, including researching pricing
Providing details related to service delivery of program and services delivered
Performing quality assurance on programs and projects, along with maintaining and managing the reporting requirements
Marketing of key lines of business including Employer Services & Occupational Health Services
Assisting in the ongoing development, integration, & maintenance of Lifemark's customer relationship management system into clinic practices, as well as updating customer profiles on the platform as required
Coordination of Health and Wellness Programming
Attending tradeshows and health fairs to market all business lines as requested. This involves coordination, set up, attendance, and follow up with potential and current customers
Arranging "lunch and learn" meetings and educational seminars with existing and potential customers
Facilitating the delivery of services to assigned customer accounts either as the program coordinator or by assisting clinic staff
Creating and/or performing quality assurance checks on customer account service reports as required

Preferred Qualifications:

2+ years customer service experience
Knowledge and/or experience in the health care, rehabilitation, or human resources industries
Team player, effective communicator and active listener
Bias to action, successful negotiator, with a strong customer service orientation
Adaptable and flexible
Occasional travel may be required. Must have a valid driver's license, and access to a vehicle as needed