Analyst - IT Support - Calgary, Canada - EECOL

EECOL

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Respond to telephone calls for basic level technical support including unlocking accounts, resetting

- passwords, and unlocking sales orders and purchase orders.

Create incident ticket for every phone call received.
Document and escalate requests to appropriate IT personnel.
Participate in reimaging of PCs and laptops.
Respond to security tickets which require virus or malware removal based on preestablished standard

- operating procedures.

Collaborate with other IT personnel and business units on assigned projects.
Participate as a team member on major project implementations and normal daytoday incidents and requests.

Qualifications:

High School Degree or Equivalent.
1year experience in providing systems support.
Demonstrated proficiency in computer hardware and software.
Ability to identify measures and indicators of system performance and actions needed to improve performance, relative to goals of system.
Knowledge of principles and processes for providing customer and personnel services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strong verbal, written, analytical and interpersonal skills.
Ability to travel up to 25%

**_EECOL Electric Corporation., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._