Collections Agent - Toronto, Canada - Fairstone
Description
ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS?WHO WE ARE:
Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank.
We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us
WHY JOIN US? Fairstone is committed to creating a healthy life balance such as:
"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."
WHAT WE OFFER?- Work-
Life Balance:
Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance
- Wellness:
- Community Support:
- Retirement Planning:
- Development:
- Employee discounts:
A REGULAR DAY FOR YOU WILL INCLUDE:
- Provide excellent service while ensuring exceptional results in the collection of financial loans.
- Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
- Use company-specific policies and procedures to maintain and coordinate firm payment recovery.
- Assess and mitigate risk by referring accounts for further action.
- Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
- Achieve individual collection targets to meet Department and Company-wide goals.
- Complete other collection responsibilities, as assigned.
- REQUIREMENTS:
- You possess excellent verbal and written communication skills.-
- You are tech-savvy and know your way through Microsoft Office Suite and Outlook.-
- You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.-
- You have at minimum of 3 years of working with high-risk accounts in the auto financing industry.
- EXTRA
- AWESOME TO HAVE
- Post-secondary education in Business Administration or any other relevant studies.-
- You have demonstrated work experience with sub-prime consumers.-
- You speak French
- WORKING CONDITION:
- You have flexible availability to work.
WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
Follow us on LinkedIn:
- If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Job Type:
Permanent
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