Information Desk Assistant Visitor Services - Toronto, Canada - Unity Health Toronto
Description
DUTIES & RESPONSIBILITIES:
- Greet and direct patients, visitors and staff
- Perform a computer search to locate patient information for wayfinding and clinic appointments.
- Answer telephone inquiries and provide relevant information as requested.
- Problem solve issues for patients and visitors and escalate when appropriate
- Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
- Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
- Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
- Alert the Team Leader to any issues or concerns that require escalation
- Other duties as assigned.
QUALIFICATIONS:
- Successful completion of a secondary school diploma required.
- Successful completion of a postsecondary community college program in a related field preferred.
- Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
- Able to use telephone equipment at the Information Desks.
- Basic mathematical skills (addition, subtraction, multiplication and division) are required.
- Welldeveloped organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success in working in a team environment.
- Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
- Able to demonstrate troubleshooting and problemsolving skills.
- Demonstrated ability to work both independently and as part of a team
- Proven commitment to Mission and Values of the organization.
- Excellent attendance record.
- High energy and able to multitask.
- Medical Terminology Certificate is an asset.
- Other duties as assigned.
HOURS:
Evenings and weekends, Alternating:
Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.
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