Customer Success Manager - Toronto, Canada - Dalux

Description

Customer Success Manager:

• Are you searching for a new opportunity in an innovative Contech company? And looking for a role that lets you combine your strong engineering skills and passion for digitizing the construction industry? Then we got you covered_

First, what will my new role be?

From our brand new location in Toronto, our new Customer Success Manager will be part of an exciting expansion-journey of the Canadian market You will become part of a large network of dedicated colleagues, aiming at building and maintaining strong, sustainable and successful customer relationships with our new and existing customers.

You will work in close collaboration with leading contractors, builders, and advisors to ensure a successful implementation and usage of our high-end products.

Your tasks will include:

• Support new customers in implementation of full product suite, including training sessions and workshops
• Online technical or feature support for customers when needed
• Work closely with the local office and attend events, fairs, user days, client meetings, etc.
• Provide HQ with relevant and ongoing trends in regards to product development

Awesome But who on earth is Dalux?

Dalux is an innovative Contech company that are committed to push the boundaries of how technology can secure a smarter and more efficient construction and real estate industry.

Today we provide our user-friendly digital tools and BIM Technology (3D information models) to leading contractors and advisors in more than 140 countries.

But, we are not slowing down our expansion journey anytime soon which is why it is a great time to join us and directly influence the future of Dalux

We continuously improve our existing technology by listening to our users and develop new ground-breaking solutions.

In recent years, we have launched several world news in the area such as the world's fastest mobile BIM viewer and the first BIM-based Augmented Reality feature for the construction industry.

Sure sounds exciting How can I be considered for this role?

Honestly, there are many approaches to this position but most importantly is your experience from the construction or real estate industry combined with a great technical understanding.

Whether your experience stems from a similar position or a user perspective with proven experience with digital tools (e.g. BIM) we expect our future colleague to be able to provide expert advisory according to our customers' individual needs and specific requirements. Also, experience from the construction site would be an advantage.

You have a degree in Civil Engineering, Construction Management, BIM Coordination, or the like, from which you have acquired in-depth knowledge and understanding of the construction process and surrounding workflows.

Besides that, we imagine that our future colleague is motivated by a workweek that involves various tasks and communication across different stakeholders, colleagues, and customers.

As a person you are skilled in building strong relationships and take great pride in providing a high level of customer service.

This requires you to be fluent in English.


So, why choose Dalux?
Glad you asked At Dalux, we care. Not only about our work and customers but also about each other. Your work itself should be fun, challenging, and intriguing.

But the working environment plays just as big a part in your job satisfaction and therefore we view working overtime as so last year.

We also don't believe in fancy titles and tight dress codes. Instead we believe in having a light-hearted, informal, and welcoming workplace, with room for everyone.

Digitizing the construction and real estate industry one step at a time is our passion and we always strive to challenge ourselves and each other to become better at what we do.

Being a social organisation, we also enjoy arranging knowledge sharing workshops across offices, meet ups for Quarterly meetings at our Copenhagen HQ, and of course lots of other fun stuff that doesn't include a professional agenda


Application deadline:

As soon as possible


Theresa Bech Normand
Researcher


Dalux | Toronto:

Toronto