Manager, Payment Operations - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 193649

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Is This Role Right for You? In this role, you will:

Completes End-to-End reviews to establish country readiness prior to integrations or target operating model implementations; and identify opportunities to close gaps
Support the design and operating models to achieve customer and business objectives
Support capacity & financial analysis to identify and recommend most effective operational models that ultimately reduce costs and improve productivity/controls and service levels
Continuously identify opportunities to improve processes, structure and or technology for the operating model ensuring: payments operations vision; compliance; regulations and customer needs are met
Liaise with key stakeholders to ensure Hub and operating models are adopted and work effectively to meet customer and business needs
Provides support on local issues and ensures BNS policies and procedures are implemented
Lead and participate in sessions with different groups to achieve common goals
Communicates effectively to different audiences including senior management
Ensuring that all appropriate controls are maintained and monitored to minimize risk to the Bank;
Support the successful resolution of Internal Audit findings of the Card Centres and Retail Payments
Document and maintain workflow and procedures, and ensure they are authorized and integrated into the existing operational environment;
Support the training of local teams and ensure understanding of operating model, governance framework, and processes
Establish Key Performance Indicators (KPI's) and/or other metrics to describe the improvements and work with process owners to ensure standardization across International Banking to monitor and measure process effectiveness.
Review requirements, Design Documents, User Acceptance Testing and implementation of system enhancements affecting payments Operations and provide necessary input
Manage/support the implementation of operating models, systems, tools and controls
Support continuous improvement initiatives through process analysis and reviews aligned to operating model to achieve operational efficiencies, cost reduction and or reduce risk while maintaining or improving overall customer experience
Ensuring the project work is completed on schedule, within approved budgets, and planned benefits
Manage the implementation of guides, manuals, process & procedures, SLAs with internal or external parties and create periodical performance reports and reviews
Stay current on best practices on area of expertise transferring knowledge as appropriate to ensure competitiveness

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Bachelor's degree in Engineering, Business, or related discipline.
Expert knowledge in Business Process Improvement. Six Sigma or commensurate experience.
Excellent track record managing projects/programs of higher complexity, dealing with multiple stakeholders
Mature interpersonal skills with the ability to work with, and influence, all types of professionals
Thorough knowledge of International Banking business including systems and operational processes.
Strong written and verbal communication skills in English and Spanish.
Ability to present moderately complex concepts in an easytounderstand manner.
Experience in Payments (credit card, merchants, debit, ATM) is an asset.
Thorough working knowledge of Microsoft Office and MS Project.
Project management skills.
Ability to travel to international locations (~40%).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.