Automotive Service Advisor - Etobicoke, Canada - Clutch Technologies Inc.

Clutch Technologies Inc.

Verified Company

Etobicoke, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere.

Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranteeand that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island.

Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit

About the Role:

As a key player, you'll focus on ensuring our customers remain satisfied and loyal after purchasing a car by delivering outstanding support and assistance.

Picture yourself as the hero who ensures every customer leaves with a smile. You'll tackle their inquiries, concerns, and post-vehicle delivery issues promptly and with a focus on their complete satisfaction.

What You'll Do:

Respond to postsale inquiries and escalations
Collaborate crossfunctionally with mechanics, detailers, finance, and logistics to ensure customer resolutions are delivered efficiently
Work to resolve realtime customer issues with a sense of urgency, exercising good judgment, negotiating skills, and creativity to resolve tickets
Provide authorizations for repairs and reimbursements to customers
Flag themes in customer issues, working proactively with Leadership to rectify the source internally

All About You:

Automotive experience (dealership, OEM) strongly preferred
Car knowledge, including an understanding of automotive systems, mechanical issues and maintenance practices
Outstanding communication skills, both written and verbal
Sound Judgement, Problem-Solving Skills, and meticulous attention to detail
Comfortable in a fastpaced environment and able to juggle a large number of customers and systems at a time
Customerfocused, patient, with a passion for delivering exceptional service
Proficiency in using customer service software and tools
Stoked about disrupting and redefining an ageold industry and a drive to win
23 years of customer service experience

Why you'll love it at Clutch:
Autonomy & ownership
- create your own path, and own your work