Process Owner, Group Insurance Operations - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada
Royal Bank of Canada
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Job Summary


Exciting Opportunity Ahead!

Join the new Operational Excellence team in Insurance as a leader, overseeing and managing all business processes related to Group New Business, Underwriting, and Client Services. Your role is crucial in ensuring efficiency, quality, and continuous improvement.

Lead a small team and collaborate with key partners within the Client Acquisition & Service team and across Insurance to achieve operational excellence. Your action-oriented mindset, attention to detail, and problem-solving skills will drive continuous improvement in client and employee experience, increase efficiency, and reduce waste in Group New Business, Underwriting, and Client Services.


Responsibilities:


  • Drive continuous process improvement to meet efficiency targets for Operational Excellence
  • Identify process gaps, analyze business benefits, and execute opportunities to enhance process efficiencies and improve client and employee experience
  • Maintain understanding of baseline performance metrics and collaborate to achieve performance goals
  • Create and maintain detailed process documentation and oversee implementation of process changes for Group
  • Provide direction on process impacts to strategic partners and assist in implementing new initiatives
  • Collaborate with key partners to ensure alignment on goals and drive success in Achieving Operational Excellence
  • Coach team towards transformational thinking and high performance

Requirements:

Must-have

  • Postsecondary education
  • 7-10 years of leadership experience in operations, process design/management, or strategic business implementation
  • Growth mindset, bias for action, and focus on continuous improvement
  • Proven track record of driving change through problem solving and influence
  • Excellent communication skills and attention to detail
Nice-to-have

  • Masters Degree (MBA)
  • Lean Six Sigma Training and Certification
  • Client-facing operations experience
  • Technology/systems experience in Operations

Benefits:


  • Total Rewards program including flexible benefits, work-life balance, career development, and investment plans
  • Competitive pay with growth opportunities
  • Tools, training, and team support for career growth
  • Flexible work-life balance options
  • RBCI software tools for productivity

Skills:

Agile Methodology, Business Case Development, Communication, Critical Thinking, Decision Making, Lean Process Design, Process Change Management, Strategic Thinking


Location Details:


Address:


MEADOWVALE BUSINESS PARK, 6880


FINANCIAL DR:

MISSISSAUGA

City:


MISSISSAUGA

Country:

Canada


Details:


Work hours/week:

37.5


Employment Type:

Full time


Platform:


INSURANCE

Job Type:

Regular


Pay Type:

Salaried


Posted Date:


Application Deadline:


Inclusion and Equal Opportunity Employment
At RBC, diversity and inclusion drive innovation and growth.

The commitment is to build inclusive teams and an equitable workplace where employees can be themselves.

Actions are taken to address issues of inequity and bias to support diverse talent, clients, and communities.


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