Client Services Representative - North Vancouver, Canada - City of North Vancouver

City of North Vancouver

Verified Company

North Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City of North Vancouver

Client Services Representative:

Regular Full-time

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in the World", with five key priorities to be a City for People, a Liveable City, a Vibrant City, a Connected City and a Prosperous City.

The City of North Vancouver Planning and Development Department is looking for a regular full-time Client Services Representative to join their team.

In this position, you will be the first point of contact in greeting and assisting the public at City Hall through various communication channels to deliver an outstanding customer service experience, making every public interaction an exceptional one.

The focus will be to respond empathetically to a variety of questions regarding City operations, services, programs, events, bylaws and regulations.

This includes answering incoming telephone calls and enquiries, making proper connections to persons and/or departments, and taking messages when a referral is not possible, and/or conducting further research in the request to determine the most appropriate response.

Further, you will sort and open incoming mail for City departments, weigh, stamp and seal outgoing mail, and record registered mail.

Additionally, you will perform routine clerical and typing duties, prepare and maintain records and files.

Salary:

$ per hour
(Pay Grade 1- January 2021 rates)

Hours of Work:

The City of North Vancouver currently works on a compressed work schedule of 8:30 am to 5:00 pm, Monday to Friday, with one scheduled day off (Monday or Friday) approximately every 3-week scheduling cycle.

Thank you for your interest in the City of North Vancouver.

Posting:

Education :
Other trades certificate or diploma

Experience :
Experience an asset