Fixed Operations Manager - Calgary, Canada - Calgary BMW
Description
REV UP YOUR CAREER with Dilawri Group
Calgary BMW is actively searching for a
Fixed Operations Manager to join our growing team in Alberta
ABOUT US
Dilawri Group of Companies is a Canadian company that represents 75+ dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience.
We offer a "promote from within culture", formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
- Passion for Excellence
- To be the best, all the time.
- Integrity
- We are professional, ethical, honest and accountable.
- Teamwork
- We promote and environment of collaboration and respect.
- Customer Focused
- We ensure every customer is satisfied.
- Willingness to Grow
- We continuously innovate and improve.
- Make a Difference
- We support the communities we serve.
ABOUT THE ROLE
- Supervise, direct and lead all aspects of the Service and Parts Departments and their operations in a luxury brand store
- Ultimate responsibility of driving gross profit and keep all departmental expenses within established guidelines
- Ensure that the behaviors required in our service engagement strategy are being followed at all times
- Ensure customers are greeted in the service drive quickly and efficiently
- Quality vehicle health checks are being performed with the customer to go over their overall vehicle needs, by:
- Informing, updating and setting realistic expectations with our customers to provide a no-surprise experience
- Completing an active delivery with all customers, asking if they would refer us to a friend or family member
- Monitoring and maintaining all manufacturer warranty programs to ensure we are maximizing profitability and claim accuracy
- Maintain high Customer Satisfaction Index (CSI) percentage rating at all times
- Keep constant and consistent lines of communication with the variable department focusing on ensuring that we turnaround internal work quickly
- Ensure the utilization of all personnel and maximize our shop capacities
- Develop and maintain a culture of continuing education and continual improvement
- Measure and report on technician productivity in contrast to established standards
- Ensure all company policies and procedures are followed
- Foster professional employee development and coordinate with department managers to determine need for advanced training
- Maintain highquality service repairs and minimizes comebacks.
ABOUT YOU
- 5+ years of operations experience is required to be successful in this role
- You are committed to offering world class customer service and building lifelong customer relationships.
- You have a growth mindset and are continuously innovating and developing your skills.
- You thrive in an environment that supports collaboration and respect.
- You are passionate about making a difference.
- You are honest, trustworthy and care about providing the best possible customer experience.
_ Give us the right attitude, we'll give you the rest_
If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you.
We thank you for your interest in a career with Dilawri Group of Companies Go to our website to see more about our company and the many reasons why you will want to work for us
