Brighthr Client Care Specialist - Toronto, Canada - Peninsula Canada

Peninsula Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
BrightHR Limited

Job Title:
BrightHR Client Care Specialist

Department:
BrightHR - Service

Location:
Toronto, ON

Salary:
$50,000.00

About Us
Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you

Bright believes in the power of small businesses and understands their importance to our high streets and local communities.

That's why we support small business owners with all their people management needs and give them the tools to take their business to the next level.

With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business.

BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We're here to champion small business owners and support them on their journey to a brighter future.

The Role of BrightHR Client Care Specialist

As a Client Care Specialist, you will be the point of contact for any client issues, concerns, cancellation requests and retention enquiries.

It is essential that you understand the client's needs and provide solutions.

Day-to-Day Duties and Responsibilities

To be the key person for receiving and resolving client complaints, cancellations and retention opportunities
To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedures
Thoroughly investigate client service issues through discussion with the client and appropriate internal staff
Resolve all client issues in a timely manner and at all times be focused on client resolution and retention
Ensure that all client service issues are dealt with professionally and courteously
Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable
Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists
Work closely with the payments team to collect payment details for clients whose accounts are in arrears
Complete additional tasks as delegated from time to time

The above is not an exhaustive list of responsibilities and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the company.

Education/Experience

Minimum of three (3) year experience in a client retention / client satisfaction role
Must have experience in client services, negotiations, and escalation management
Previous experience of Salesforce is considered an asset

What you Bring to the Team

Exceptional service delivery through interpersonal communication skills, both verbal and written
Detail oriented and an ability to work effectively and efficiently in a fastpaced environment with strong time management skills
Ability to work independently and selfdirected, as well as in a team
Strong proficiency with Microsoft Office (e.g. Word and Excel)
Dynamic, flexible, focused and enthusiastic approach, as well as the ability to work under pressure
Must possess a "cando" attitude, be selfmotivated, proactive and used to using your initiative

Why Work for BrightHR?

Day off on your birthday
Enhanced Benefits with Health and Dental Coverage
We offer a Registered Retirement Savings Plan (RRSP) Matching Program
Downtown Location (Right near Union Station)
Vacation Days increase after 2 and 5 years' service
Ask about our Bright Days, and more

Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.

Become a part of our exciting journey.