Customer Engagement Specialist - Toronto, Canada - Novartis

Novartis

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

391905BR

Customer Engagement Specialist:

Canada

About the role
Customer Engagement Specialist

Locations:
Toronto - South West Ontario #LI-Hybrid

About the role:
90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.

Temporary position:
(Contact months)

Key Responsibilities:

Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
Know customers' needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
Ensure customer satisfaction and best in class customer relationship.
Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Role Requirements

Essential Requirements:

University degree, health sciences or business administration preferable
Minimum of 2 years related pharma sales experience with a strong record of achievement.
Ability to collaborate effectively with various groups and commitment to teamwork.
Curious, openminded, selfmotivation and result oriented.
Proven Business Acumen.

Desirable Requirements:

Minimum of 2 years' experience in hospital or in neurology, is a strong asset.
Ability to lead without authority.

Why Novartis ?

Division
International

Business Unit
LACan IMI

Work Location
Toronto

Company/Legal Entity
Novartis Pharma Canada

Functional Area
Sales

Job Type
Full Time

Employment Type
Temporary

Shift Work
No

Early Talent
Yes