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Junior Learning Systems Support Technician - Guelph, Canada - Wellington Catholic District School Board

Wellington Catholic District School Board

Verified Company

Guelph, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_The Wellington Catholic DSB is committed to equity for all students and staff, and to delivering the highest quality education through a qualified workforce that reflects the diversity of the communities we serve.

Upon request, we will provide reasonable accommodation in the hiring process to support applicants with disabilities. Please see the job opportunities page on our website for more details._

Job Posting: 23-169

100% Junior Learning Systems Support Technician

Location:
Catholic Education Centre

Schedule:
35 hours per week, 8:30 a.m. to 4:30 p.m.

Salary Range:
Band 3 Step 1 $45, Step 4 $53,506.69/year

Start Date:
TBD

The Wellington Catholic District School Board is currently looking for a Junior Learning Systems Technician to join the IT Services Learning Systems Support Team.

Reporting to the Cyber Security Analyst and Network Operations Supervisor, the Junior Learning Systems Support Technician will be responsible for supporting the School Technicians in resolving hardware and software issues at schools and the board office.

DUTIES AND RESPONSIBILITIES:

-
SupportIT_

Imaging of new Windows based student and staff computing equipment including labs, desktops and laptops
Tagging and tracking of inventory assets at board facilities
Equipment repair and updates including hard drive replacement, memory upgrades, etc.
Imaging of iPads and Board App Store
Updating of Chromebooks
Preparing equipment and material to support Help Desk Ticket resolution
Assembly of equipment including, tech tubs, stands, etc.
Updating of Help Desk tickets as required
Shipping/receiving of equipment
Delivery of equipment, as required
Occasional onsite support, under the supervision of a Learning Systems Support Technician

-
SecureIT_
-
LearnIT_

Creating and Updating IT Services and end user documentation

-
EnhanceIT_

Identify opportunities for streamlining services or improve efficiencies within the Support area

-
PromoteIT_

Promote the effective and efficient use of technology

In addition, the Junior Learning Systems Support Technician will perform other duties as assigned by the Cyber Security Analyst and Network Operations Supervisor or their designate.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Successful completion of a postsecondary degree or diploma in Computer Science or related field or related experience
Experience building and repairing computer equipment
Experience dealing with users in a customer service environment
Reliable means of transportation required
Demonstrated excellent interpersonal and communication skills, both written and verbal
Strong organizational, time management and prioritization skills
Demonstrated ability to take initiative and work independently as well as part of a professional team
Have sound judgement, excellent analytical and problem solving skills, tact and diplomacy

POSTING DATE:
TUESDAY October 31, 2023

CLOSING DATE:
MONDAY November 6, 2023 at 4:30pm

Job Types:
Permanent, Full-time

Salary:
$45,894.70-$53,506.69 per year

Benefits: