Principal Product Manager, Customer Experience and - Vancouver, Canada - Amazon Development Centre Canada ULC

Amazon Development Centre Canada ULC

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

10+ years of product or program management, product marketing, business development or technology experience

10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product

The Customer Experience & Business Trends (CXBT) organization made up of various functions that are dedicated to improving the customer experience for all existing and future customers of Amazon's diverse businesses, globally.

We build products and solutions that help us evaluate trends and opportunities, and work with teams all over the world to influence existing products and services, as well as those that are not yet launched.

We are searching for an experienced, talented, and customer obsessed leader to come join our growing global team as a Principal Product Manager, Customer Experience & Business Trends.

In this role, you will be responsible for delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.

The successful leader will have a strong track record of looking around corners for emerging customer needs and translating those needs into real world solutions and impact.

In this role, you will research and assess customer trends and emerging technology areas, engage with senior leaders to align on priorities, and deliver insights that influence strategic decisions around the world.

You will excel at earning trust of our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions.

Key job responsibilities

Build strong relationships with senior leaders and other key stakeholders (e.g., AWS, Stores, Advertising, Alexa).
Generate and surface key emerging customer trends that Amazon should be thinking about now to better serve our customers.
Partner with tech and business teams to refine and iterate on ideas, influencing strategic plans.
Drive and influence key business decisions across the company on regular basis.
Partner with external entities to drive projects forward.
Create an inclusive and engaging work environment, balancing business needs with individual development opportunities.

Vancouver, BC, CAN

Experience owning technology products

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

If you would like to request an accommodation, please notify your Recruiter.