Ecommerce, Manager - Oakville, Canada - Ethos Veterinary Health

Ethos Veterinary Health

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

eCommerce, Manager

Do you love animals and the people who love them? Are you passionate about joining an organization with a clear and inspired purpose? Make your love of pets into the career of a lifetime.

You are passionate about creating an environment where our team members can thrive and be their best self? NVA Canada is looking for a self-driven, trusted and outgoing business partner to understand the business, form strong relationships, distill information quickly, provide sound advice and strong solutions in support of our culture, values and business growth.

As NVA Canada's eCommerce, Manager, you'll be responsible for leading key strategic initiatives, partner relationship and performance management, and continuously improving our eCommerce capabilities.

You'll be responsible for amplifying eCommerce across our sites, working with practices to drive eCommerce adoption and partnering to drive best practices for growth, with a heightened focus on client marketing.

Complementing your eCommerce-focused mandate, you'll also support the growth of the nutrition category overall, as the most significant driver of eCommerce volume.

What You'll Do:

Work with hospital leadership, field leadership, and external partners to launch, promote, and manage online stores for practices that haven't yet introduced their clients to eCommerce
Partner with manufacturers, platforms, and the marketing team to develop and execute inclinic programs designed to deepen eCommerce and nutrition penetration within practices
Evolve our approach to digital marketing, working with manufacturer and platform partners to develop fullyear promotional plans and gotomarket processes that maximize client reach
Learn from bestinclass hospital teams and industry leaders to continuously improve NVA's eCommerce best practices, actively leveraging those learnings to drive client eCommerce adoption, with a particular focus on driving subscription purchases
Own NVA's eCommerce roadmap, collaborating with distributors and platform partners to improve our offering and become more resilient to competition across product categories
Develop tools and processes to improve our capacity to proactively manage and grow our eCommerce business, with an emphasis on performance management against KPIs and opportunity identification through reporting and analysis

Qualifications:

5+ years of relevant experience in eCommerce, ideally in a multisite omnichannel environment
Bachelor's degree in business / management or another analytical discipline
Specialist knowledge of the pet nutrition category and / or veterinary industry are a plus
Fluency with reporting, analysis, and taking a datadriven approach to problem solving
Potential for occasional travel as needed to meet with industry partners and attend industry conferences <10%
An exceptional verbal and written communicator, with experience building and delivering presentations with clarity and impact
Organized, resultsfocused, and highly accountable, capable of working on multiple projects
Adaptable and flexible, with the ability to actively prioritize in a dynamic environment
An independent thinker, but with teamplayer, partnership instincts
Naturally collaborative with sensitivity to and ability to manage several stakeholder groups
Selfdirected, eager to learn, and resourceful, but not afraid to seek guidance

Critical Competencies for Success in the Role:

Think "how" instead of, "no." Always look for creative solutions that achieve NVA Canada's goals and mitigates risk.
A servant culture leadership approach
Demonstrated ability to build and maintain strong relationships across diverse populations and stakeholder
Ability to work independently, a selfstarter with a "roll up your sleeves" approach to work.
Dig, dig and then dig some more: find the root cause of the issue and help the leader resolve it. This may involve some radical candor, transparency and difficult conversations all for the betterment of the business and our employees.
Collaborate and leverage all of the capabilities we have on our team to create new learning opportunities, creative initiatives and sustainable programs that empower leaders and employees to make the most of their careers.
Always focus on the heart of our success our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
Embrace new ideas and always assume positive intent we are here to support each other to be the very best we can be.
Be purpose driven fully embrace our sites' missions and seek to truly understand what drives their employees to come to work every day.
The power to influence it will be important to think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.
Agility: ability to work in a dynamic en