Claims Representative - London, Canada - Intact

Intact

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction.

The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Claims Representative, Major Loss, to join our growing team

What you'll do here:

Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants, and any other related parties.
Direct independent adjusters and other experts as required.
Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
Analyze the client's insurance coverage and clearly explain what coverage they have in relation to the claim.
Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
Assess potential liability of insured and third parties based on relevant investigative evidence.
Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
Anticipate recoveries and direct the investigation accordingly.
Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
Communicate effectively with the client to keep them informed of progress.
Properly annotate and document files in accordance with company standards and guidelines.
Ensure sound management of external fees and costs.
Actively participate in disaster and overflow calls when necessary.
Keep abreast of insurance products and investigative techniques and services.

What you'll bring to the table:

University degree or college diploma or equivalent business experience
4 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
Demonstrates a passion for customer service with strong written and verbal communication skills
Selfmotivated and goal oriented, capable of working in a fast paced and changing environment
Strong aptitude for technology with excellent computer skills
Demonstrates strong problem solving and troubleshooting skills

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.