Bilingual Disability Payment Specialist - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Disability Payment Specialist
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Disability Payment Specialist is responsible for providing a high level of service, which includes key accountabilities that require strong commitment to quality and service that is highly valued by our clients.

What will you do?

Calculate and release Disability Benefit payments
Review and comprehend contractual provisions
Handle inbound and outbound calls
Assist and develop repayment plans for Overpayments
Respond proactively to client inquiries or concerns
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements

What do you need to succeed?

Bilingual (English/French) both verbal and written required support tasks for an Englishspeaking team outside Quebec
Stellar customer service skills that puts the client first
Demonstrate active listening skills towards our Plan Members and Plan Sponsors
Exceptional time management and organizational skills
Outstanding communication skills written and verbal
Thrive in a fast paced, highvolume production environment
Ability to take initiative and demonstrate sound judgement
Show resilience when taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning every challenge is a new opportunity for growth
Teamwork and collaboration

Assets:

Call center experience

- minimum 2 years client service experience

Well versed in interpreting contracts
Knowledge of Group Benefits
Knowledge of Ultera & CHESS

What's in it for you?

Our commitment to service excellence and quality, innovation and talent development
Excellent opportunity for career progression based on solid performance
Ability to work in a dynamic and collaborative team environment where you are encouraged to share your ideas
Includes benefits
Comprehensive training program

Notes:

Occasional overtime will be required

At Sun Life Financial, we want to help people shine.

Sound like you? If this opportunity to contribute to the health of organizations and individuals speaks to you, we want to meet you

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

41,700/ ,000/68 000

Job Category:

Claims - Life & Disability

Posting End Date:

05/03/2023