Traveling Service Technician - Vancouver, Canada - Avidbots

Avidbots

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You thrive in a fast-moving & dynamic environment and enjoy working independently while being part of a larger customer care team.

The Field Service Technician will be critical to our customers' success and will have a tremendous impact on the future growth of Avidbots in North America.

This role is within Avidbots' Customer Care department.
Day-to-Day Activities

Provide amazing customer and equipment support, from the depot and onsite.
Diagnose issues or technical problems, including electrical, mechanical and softwarerelated service issues.
Understand customer questions or concerns and make appropriate recommendations.
Create and maintain accurate records within internal systems
Solve problems as issues arise, working with all required teams in order to resolve effectively every time
Support robot operations remotely with our webbased monitoring software.
Present training materials to customers and teach them to use all aspects of the robot.
Document customer feedback, findings in the field, and work order details

Requirements:

Diploma, degree, or 25 years of experience in an associated field such as electronics, mechanics or robotics
Ability to troubleshoot, test, repair and service technical equipment
Exceptional manual dexterity and high attention to detail
Comfortable and experienced at faultfinding by reading schematics and wiring diagrams
Ability to work flexible shifts and adapt to changing work schedules
Willingness and ability to travel anywhere in North America
Hold a valid and uptodate driver's license and passport
Driven individual, passionate about robotics, selfstarter and works well as part of a small support team
Previous experience in a customerfacing role
Successfully complete preemployment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search

Nice to Haves

Experience working with electronics or electromechanical devices
Experience servicing floor cleaning equipment
Experience working with computers and software tools (Linux experience ideal)
Experience towing small to medium trailers

About Avidbots
At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity's potential. Neo is our current groundbreaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focusesand we're just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work consecutively for the last 4 years and one of Deloitte's Fast

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition

Check Neo out

**_Applicants must be currently authorized to work in Canada for any employer_

CAD:
Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce.

We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings.

We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all.

Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation.

We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

INDAV