Telephone Claims Adjuster - Remote, Canada - Portage Mutual Insurance

Portage Mutual Insurance

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Portage Mutual Insurance, a trusted property and casualty insurer located in Bedford, Nova Scotia is seeking an adaptable and conscientious individual to join the team.

You will have the option to work in a flexible work environment (remote, in-office or hybrid) and will be an integral part of the team.

As a Telephone Claims Representative, you will use remote investigation techniques to gather details of insurance claims, secure statements, review estimates, negotiate settlements and work closely with both customers and service providers to bring claims to a resolution.

Primary Responsibilities

Review new losses and prepare investigation plan.
Contact the insured to discuss loss details.
Explain claims process in a clear and concise manner to the policyholder to ensure efficient claims experience.
Secure recorded statements with policyholders, third parties, independent witnesses and any other stakeholder as necessary
Secure photographs of losses, diagrams, etc.
Collect evidence to preserve subrogation as necessary.
Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts
Evaluate liability and identify subrogation opportunities.
Identify subrogation opportunities.
Identify salvage opportunities.
Obtain official reports police, fire and medical providers.

Required Skills:

High school diploma required
Chartered Insurance Professional designation or willingness to work towards designation required
Minimum of oneyear experience in the insurance industry, service industry or transferable technical position (construction, automobile repair, agriculture)
Demonstrated skills with Microsoft Suite (Word, Excel, Outlook, Teams)
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Ability to work independently and as part of a collaborative team environment
Must work well with brokers, vendors, policyholders and coworkers
Must display a courteous and professional manner at all times

At Portage Mutual Insurance, we believe our people are the key to our company's success and they are our #1 priority.

We take pride in offering each of our employees a variety of company benefits that are competitive in today's market, as well as our commitment to continual improvement in providing you with an opportunity to enjoy a challenging and rewarding work environment.

Job type:
Full-time, Permanent

Location:
Bedford, Halifax, Nova Scotia (hybrid, remote)

Benefits include: