Hockey Specialist - Toronto, Canada - Canadian Tire - Lakeshore & Leslie (store #654)
Description
The Hockey Specialist is a team member with a passion for and experience in competitive ice hockey.The goal is to create an exceptional shopping experience for beginner to high-level hockey customers through professional and courteous customer service while providing excellent equipment advice.
Responsibilities and Tasks
Customer Service
- Assess, diagnose and provide recommendations for maintenance and servicing of hockey equipment Smiles, makes eye contact with and greets customers.
- Guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Suggests valueadded and related products to customers to ensure they go home with what they need.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
- Learns about new products on a regular basis.
- Keeps up to date with instore promotions, instore deals and product locations.
- If applicable, work closely with local hockey teams and Jumpstart to service and grow the sport of hockey in the local community
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Hockey equipment repairs such as Skate Sharpening
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Reports stolen and damaged goods to Management.
- Operates computer and RF gun/EFD and enters all relevant coding in Canadian Tire systems.
- Engages in learning activities and listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
Requirements:
- Product Knowledge Specialist
- Currently lives/participates, ambassador of hockey lifestyle
- Knowledge of hockey is essential. Player/Coach/Fan
- Basic math and typing skills.
- Ability to work under mínimal supervision with computerized systems.
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