Bilingual Customer Service Representative - North York, Canada - Unity Payments
Description
paced environment while working both independently and under supervision.
They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools.
Also, they will be required to meet personal/customer service team resolution targets, reach quotas, handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
We require accurate records of customer interactions, process customer accounts and file documents, follow communication procedures, guidelines and policies and take the extra mile to engage customers and solve their time-sensitive problems.
Primary Responsibilities:
- Resolve issues regarding clients' accounts, their billing, and Elavon products.
- Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution
- Communicate resolution in a timely manner to clients, partners and other teams.
- Suggest useful information to customers about Elavon products and services that may benefit their account.
- Coordinate & liaise with crossfunctional departments to resolve technical and accounting issues.
- Build and maintain relationships with clients and our partners.
- Be a point of escalation for clients who are considering closing their account and find the right offer to ensure they stay with Unity Payments
- All other duties as assigned by management.
Pros of working at our company
- Onsite parking
- Once weekly, free breakfast or lunch
- Quarterly work events
- Incentive programs for top performers
- No weekends
- Paid lunch and break.
- Monthly bonuses
- 2 minute walk from the bus stop
Job Types:
Full-time, Permanent
Salary:
$19.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Application question(s):
- Do you understand this is an in office Monday to Friday 9 AM to 5 PM position?
Experience:
- Customer service: 1 year (required)
Language:
- French (required)
- English (required)
Work Location:
One location
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