Estimator & Customer Service Representative - Guelph, Canada - Hy Grade Steel Roofing Systems

Hy Grade Steel Roofing Systems

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:
Hy-Grade Steel Roofing has been a trusted leader in the roofing industry for over 35 years. We pride ourselves on providing exceptional products, accurate estimates, and superior customer service.

As we continue to grow, we're seeking a dedicated individual to ensure a positive experience for every customer and deliver timely, precise quotes.

The Opportunity:

Do you have strong communication skills, a knack for numbers, and a passion for ensuring customers get the best possible value? Join our team as a Customer Service & Estimating Representative and play a pivotal role in our success You'll be the first line of contact for our potential customers, delivering exceptional service while providing accurate estimates to help them make informed decisions.

What You'll Do:

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Champion Customer Experience: Follow up with customers, answer questions, address concerns, and ensure top-quality service with every interaction.
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Provide Accurate Estimates: Calculate roof areas, determine material requirements, and prepare detailed quotations for customers based on Google measurements or provided dimensions.
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Frontline Support: Be the welcoming face of Hy-Grade, assisting walk-in customers and skillfully answering phone inquiries.
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Boost Customer Satisfaction: Monitor and respond to company reviews and social media comments, proactively addressing issues and enhancing our reputation.
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Team Player: Collaborate with various departments across Hy-Grade to support projects, goals, and overall company success.

What We're Looking For:

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Excellent Communication: Strong verbal and written communication skills, ensuring clear and helpful interactions with customers.
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Mathematical Aptitude: Strong mathematical skills to accurately calculate roof measurements and material needs.
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Problem-Solving Mindset: Ability to troubleshoot customer issues, analyze information, and provide solutions tailored to their needs.
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Passion for Customer Service: A genuine desire to assist customers and strive for positive outcomes.
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Adaptability: Thrives in a fast-paced environment where tasks and priorities can change.
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Tech Savvy: Familiarity with basic computer programs and an eagerness to learn new systems. Experience with roofing-specific software is a plus.

Why Choose Hy-Grade Steel Roofing?
Enjoy a close-knit, inclusive culture at our long established family-owned and operated business. We prioritize work-life balance with flexible hours and offer dental and vision coverage.

Hy-Grade is a great place for new graduates to gain valuable experience and launch their careers Join the Hy-Grade family and build a rewarding career with a company that cares.

Job Types:
Full-time, Permanent

Pay:
$21.00-$25.00 per hour

Expected hours: 40 per week

Benefits: