Associate Analyst, Ps Operations - Vancouver, Canada - Softchoice

Softchoice
Softchoice
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement.

We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.


The impact you will have:


The Associate PS Operations Analyst plays a key role in the presales process by owning the finalization of the legal project documentation required to initiate a service engagement.

This resource follows and coordinates various elements to ensure quality and legal requirements are met in a service engagement opportunity.


Softchoice is a forward-looking, growth-oriented technology solutions provider and this role will have a direct impact on our customers and their satisfaction with our solutions offering.


What you'll do:


  • Working in conjunction with Sales Executives, Journey Architects, Engineering Managers, Legal and the Project Management Office (PMO) to deliver a polished product for our end clients
  • Assigning Peer Review resources based on technical expertise
  • Managing and executing project booking activities within the Sales Force Platform
  • Contributing to project and process improvement initiatives
  • Working with IT, Pre-Sales and other business units to maintain and improve SOW process and procedures
  • Working with Project Managers, Delivery Management, and PS Operations team to ensure reviews are done within SLAs
  • Assisting with Adhoc reporting

What you'll bring to the table:

  • Experience with Project, Consulting or Service Delivery organizations is preferred
  • Exceptional written communication skills and keen attention to detail required
  • Ability to interact professionally with senior management and other business units
  • Indepth knowledge of Excel & Word programs
  • Previous experience working within a CRM tool is an asset
  • Logical and efficient, with ability to extend knowledge into other comparable scenarios
  • High degree of initiative, sense of urgency, and responsiveness
  • Driven to deliver exceptional customer experiences
  • Selfdriven, motivated to excel, ability to work with mínimal supervision, and maintain productivity
  • Strong focus on company processes, ensuring all preestablished business standards are met
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.


Why people love working here:


  • We offer hybrid and remote working opportunities.
  • Comprehensive benefits from day one of employment.
  • We offer meaningful work and opportunities for career growth.
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
  • We offer an opportunity to build and grow a career in the technology industry.
  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging.

People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.


Require accommodation? We are ready to help:


Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone.

We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team
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