Assistant Manager - Burlington, Canada - Hand & Stone - Burlington

Hand & Stone - Burlington

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

We're hiring an

Assistant Manager at Hand & Stone Massage and Facial Spa in Burlington at 491 Appleby Line to help lead our team.

Qualifications

Customer service experience of at least 5 years
Sales experience of at least 5 years with proven ability to increase KPI's
Minimum 3 years supervisory or management experience in a fastpaced environment of at least 20 staff
Effective organization skills, able to handle multiple duties simultaneously
Attention to detail
Strong time management, problemsolving and conflict resolution skills
Flexible and available to work varied shifts (evenings and weekends)
Professional communication skills, both oral and written
Team building skills
Selfmotivated and works with autonomy

Working at Hand and Stone The Assistant Manager is a full-time, permanent position, with variable hours up to 10pm, 5 days a week, ranging Monday to Sunday. Salary range starts at $22/hour and is commensurate with experience. We offer group benefits, employee discounts, and perks.

This position is part

Sales, Customer Service, Employee Coaching, Business development, and of course some

You'll be perfect for this role if you are:

SALES ORIENTED
You love helping clients get the most out of their experience, whether it's saving money on services, or getting targeted results for their hard earned money, you are able to offer clients the options available at Hand & Stone and encourage them to take advantage for their benefit. Membership sales are a key way to achieve this, as well as the enhancements to services we have.

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HANDS ON

While your primary job is offsetting the management position when they are off duty, overseeing the front desk staff and ensuring the appointment book is full, memberships are offered, and clients are looked after are the key components of the role.

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A Multi-tasker - You have a keen sense at knowing what is a priority in the moment and then dealing with it - especially when it involves a customer. You are calmly able to handle a very busy environment with many interruptions and yet find the necessary opportunities to coach staff in the moment or make a client feel extra special and welcomed to the spa when need be.
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Creative Thinker

You love solving problems by thinking differently, and are driven by opportunities to enhance the business, be it ensuring the appointment book is always full to coaching staff to increase service upgrades; you see where the business can grow and you figure out how to make it happen.

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Experience Oriented
Coach

You have an inherent ability to serve customers and exceed their every thought when coming to the spa, which you can translate to the staff through coaching. You are an expert in customer service and always strive for perfection. You are able to inspire and train the staff to put themselves in the shoes of the client to ensure their experience is perfect at every touch point.

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Independent