Job Id #30171: Supervisor, Utility Billing - Hamilton, Canada - City of Hamilton

City of Hamilton

Verified Company

Hamilton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more.

Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
-
Job ID #30171:Supervisor, Utility Billing**:

-
Union: Non-Union

-
Job Description ID #: A14595:

SUMMARY OF DUTIES

Reporting to the Manager, Utility Billing the Supervisor, Utility Billing is responsible and accountable for overseeing and coordinating the invoicing and collections of City provided utilities (water, wastewater and stormwater).

This position will be directly involved in assisting the Manager in all billings and collections activities. The Supervisor will provide effective supervision and leadership of staff in the section.

Accountable to the Manager, Utility Billing for ensuring staff adhere to all policies and procedures with respect to invoicing and collections including the administration of payment arrangements and on-going, timely adjustments and maintenance to utility billing accounts.

Ensures transfer of unpaid arrears to the property tax roll in accordance with City policies.

Ensures the accuracy of utility billings and the treatment of related arrears are in adherence to City polices\bylaws and the Municipal Act, thereby limiting the City's financial exposure.

Accountable for establishing and achieving sectional goals and objectives through the effective and efficient use of financial and staff resources.

Uses a 'best practices' approach in developing and delivering quality services in a timely and cost-effective manner. Instills a customer service focus in the section.

In collaboration with the Manager, ensures customer service is provided with timely and accurate information to effectively and consistently respond to utility billing inquiries.

Evaluates and reports on the section's service, financial, administrative and staff performance. Recommends and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.

GENERAL DUTIES

Accountable to the Manager, Utility Billing for the delivery of the billings and collections programs by ensuring service quality, cost effective and timely service delivery and legislative compliance. Manages the day to day operations of the Utility Billing & Collections section.
Responsible for cost effective administration and timely delivery of service and program; adheres to the standards, allocations and mandates of all pertinent Provincial and Municipal legislation, policies and procedures.
In collaboration with the Manager, develops, writes, monitors and maintains the policies and business processes for the business unit. Reviews the City's various billing and payment options to ensure the most effective and efficient use of staff resources and optimizing customer service. Ensures staff adhere to the section's policies and procedures to promote consistent treatment of all ratepayers and ensures the timely and accurate maintenance of the utility billing accounts.
Assists Manager with Council reports through research, by providing statistical and financial information, makes recommendations for program changes and provides information on unpaid arrears.
Supervises, hires, trains, and disciplines staff. Approves requests for time off and monitors absences according to corporate guidelines to ensure appropriate service levels. Responsible for monitoring and evaluating staff performance, providing appropriate training, coaching, and resources to develop the necessary skills and performance attributes in line with business and personal development needs.
Works closely with Legal staff, this position represents the City in all utility billing legal actions, ensuring the City's financial interests are protected at all times. This position will also be responsible in negotiating the more complex payment arrangements and providing guidance and direction for billings and arrears that are complex, have higher financial risk and are political/sensitive.
Assists Manager in the various billings and reminder notices, ensures seamless and timely completion of billings in the absence of the Manager.
Determines annual goals and objectives for the section including monitoring the operations and reports progress to Manager.
Assists in the preparation of the annual sectional budget and budget variance analysis.
Ensures timely actions are taken in regard to unpaid utility accounts in accordance with City policy. Maintains awareness and understanding of proposed and approved le