Training Support Specialist - Toronto, Canada - Pineapple Financial Inc.

Pineapple Financial Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full-Time, Permanent

Salary:
$40,000

Job Summary

The Training Support Specialist will play a crucial role in the successful launch and ongoing support of our proprietary technology within our organization as well all software utilized by the organization.

This individual will be responsible for providing exceptional customer support for training inquiries, becoming an expert on the new system, and collaborating with the Director of Product to address any issues, ensure clarification of the system and understand new implementations over time.

The role involves working closely with the Learning and Development team to ensure a comprehensive understanding of the system across the department and actively participating in the creation of assets for our in-house technology.

Responsibilities include, but are not limited to:

Support the launch of the new Pineapple ONE system by providing assistance to users with training inquiries and ensuring a smooth onboarding process
Act as a point of contact for customer support related to training issues and inquiries upon the launch of the new system
Phone/Google Meet/Chat support live
Host Live PineappleONE and Google Workspace training
Become an expert on the functionality and features of the system, including all facets within the system
Understand and communicate new implementations and updates to the system with the Learning & Development team
Collaborate with the L&D team to review training materials, validate information, and contribute to the improvement of training content
Review online recorded training and Pineapple Juice to ensure accuracy
Collaborate with the Director of Product to identify and resolve system issues promptly
Assist in creating prompts for AI technology to enhance the learning experience
Contribute to the creation of scripts for AI learning, ensuring alignment with training objectives
Collaborate with the Learning and Development team to create assets for in-house technology, including but not limited to content for e-learning modules, documentation, and interactive materials
Provide support in any other areas where required, demonstrating flexibility and adaptability to meet evolving organizational needs

Required Qualifications and Skills:

Excellent communication and interpersonal skills
Proficiency in utilizing new technologies and a quick learner of software systems
Customer service experience
Excellent time management and prioritization skills
Dedicated with a key focus on evolving within the organization
Ability to keep up to date on industry activities and trends
Salesforce experience is considered an asset
Google Workspace experience is considered an asset

About Pineapple

Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 450 mortgage agents and brokers.

As a forward-thinking organization with a strong vision for what's to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.

We are dedicated to our borrowers as well as our agents and partners, always acting with integrity, honesty, and communicating clearly.

We are human, empathetic, and empowering.