Lumeo - Workstream Manager - Greater Napanee, Canada - Lennox and Addington County General Hospital

Lennox and Addington County General Hospital

Verified Company

Greater Napanee, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

NON-UNION

REFERENCE#:23-NON-UNION-95235**
Applications will be accepted until 11:59 pm on 2023 November 2

Title:
Workstream Manager - Clinicals & Specialty (Clinical Documentation)

Department:
Lumeo Operations Team

Position #:
***
Hours of Work:Full-time position, Days

Pay Band:
Class 8 - $114, $137,967.96 per annum

Union:
Non-Union

Location:
Virtual/Remote
(with some regional travel)

_Note__:
Kingston Health Sciences Centre is the employer of record._

PRIMARY FUNCTION
The six health-partners in the Southeast region recognize that to achieve person centered, effective care coordination across
the system, enhance the ability to make best use of collective resources, achieve more system-like behavior, and have the
agility to address future funding changes, a major, system-wide clinical transformation is needed. This clinical transformation
will meet clinical information needs of both the health-partners and the region. Lumeo, a regional Health Information System
will support the "_one standard of care and journey for the people we serve"_ vision identified by the partners' clinical
leadership. This program opportunity will enable the sharing of information seamlessly across the six health-partners,
connecting the personal health information into a single cohesive story and reducing the variability of care provided.

The Workstream Manager will oversee a team of 6-12 clinical systems analysts and specialists focused on the operational
support and optimization of the Regional Health Information System (RHIS) for the Southeast Hospital Cluster, including
actions required for requirements gathering, system testing, and implementation of workflow updates and changes. In
addition, they provide advice, guidance, and support to hospital leaders, staff and partners on device and telecom services.

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS)
strategy and ensuring integration with other workstream managers, clinical leaders, and regional governance to drive
standardization. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and
supporting patient and family centered engagement and care in all we do.

Areas of management:

Clinical Documentation (Rehab, Acute, Mental Health, Allied Health), Clinical Staffing and Acuity, Critical Care, Orders and
Order Sets, Physician Orders and documentation ECG, Emergency Medicine, Oncology, Long-term Care and Power trials.
Areas of management may be adjusted as needed.***
RESPONSIBILITIES & DUTIES INCLUDE:
Project Management

Oversee daytoday management and workload of the workstream's operational team members and provide

guidance to meet business needs

Defines and communicates goals and expectations for staff to ensure they support the broader process/operation

and provide technical guidance and work direction to staff, as needed

Identifies, manages, and mitigates/resolves risks and issues
Regularly monitors team productivity, progress, and effectiveness of team in comparison to established

performance metrics and operational KPIs

Takes corrective action to ensure that operational delivery strategies and services continue to operate efficiently

and effectively; ensure project reporting requirements are met

Reviews monthly metrics and reports to draw insights on volume and type of operational issues received and

resolved as per the service level agreements and correct accordingly

Operations

Proactively engages with internal clients and stakeholders to understand and address current and future operational

needs for their workstream

Determines appropriate team structure and staffing / competency mix based on operational needs and special

projects

Facilitates regional working groups to discuss the status of key deliverables, shared issues, endusers' concerns

and upcoming milestones impacting clinical and non-clinical workflows

Ensures team complies with regional change management and operational policies and standard operating

procedures

Work with clinical leadership and other workstream managers to drive standardization within and beyond the

workstream.

Work with Lumeo Operational team on change requests and issue resolution to ensure appropriate integration

concerns are addressed

enhancements, etc.

Proposes optimizations and enhancements

Team Development

Recruits and develops staff as required to execute workstream strategy
Creates an environment for personal development so that each member of the team can maximize their potential
Leads, guides, and coaches the team on educational and career opportunities
Sets and monitors annual performance objectives for team members
Develops and maintain teams' technical skills, and arrange technical and leadership training as required

Relationships Building