Customer Coordinator - Brampton, Canada - Brennan's Dixie Chrysler

Brennan's Dixie Chrysler
Brennan's Dixie Chrysler
Verified Company
Brampton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Customer Coordinator

Responsibilities:


  • Schedule customers for recommended services & diagnostics
  • Build customer relations
  • Perform outbound calls to increase customer retention
  • Mopar Express Lane
  • Identify service needs of customer vehicle based upon historical service data.
  • Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
  • Provide repair and maintenance recommendations to the customer
  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
  • Explain the nature of all repairs.
  • Determine progress of repair/service orders and inform customer accordingly
  • Handle phone inquiries regarding workinprogress, appointments and return phone messages promptly.
  • Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer's specifications and warranty maintenance

Qualifications:


  • Exceptional customer service skills in a fastpaced environment
  • Strong communication and interpersonal skills
  • Great organizational skills and attention to detail
  • Willingness to learn new skills
  • Reliable and punctual

We offer:


  • Ongoing training and management support
  • Growth opportunities
  • Great working atmosphere
  • Benefits package
  • Please send in your resume. All resumes will remain confidential. We thank all applicants but only those continuing in the selection process will be contacted.
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