Education Customer Experience Manager - Toronto, Canada - Three W Canada

Description

Company
Three W is the leading international student management company in North America.

For over a decade we have partnered with private schools across Canada and the US to provide comprehensive services for international student programs.

As global interest in Canadian education grows, we are poised to supply the highest caliber of academically‐gifted students that will give a valuable cultural experience to all parties involved, while providing an economic boost to both the school and the community at a time when enrollment numbers have been decreasing across the board.

Our current goal is to expand our Canadian operations with a new office and team in downtown Toronto.


Role

Key Responsibilities

• Conduct and schedule student interviews to determine fit with their prospective schools
• Work closely with schools' admissions departments to maintain the ongoing relationship between Three W and students
• Maintain professional communication with international directors, principals, and admissions counselors
• Provide general support and resolution for any student behavioral and academic issues
• Assist with collecting documentation on final report cards for enrolled students, progress reports, flight arrivals, reenrollment letters, tuition payments and letters of acceptance
• Collaborate with the President and other account managers on projects and other duties as assigned
• Prepare and maintain accurate documentation of student accounts in QuickBase, Box, GoogleDocs, and other databases

Work Environment

While performing the duties of this job, the employee regularly works in a hybrid setting; from our downtown office, as well as remotely.

Position Type/Expected Hours of Work
This is a full time position. Days and hours of work are Monday through Friday, 8AM-5PM, with regular evenings and occasional weekend work required.


Travel
Occasional travel to visit our client schools, attend international marketing events, and company meetings.


Required Education and Experience
Bachelor's Degree

3-5 years of admissions, recruiting, sales, marketing, or customer service experience.

Excellent verbal and written communication skills.

Exceptional attention to detail

Excellent Word, Excel, and Outlook skills

Highly skilled in conflict management

Be highly flexible and adaptable

A passion for education and working with students


Preferred:

• Mandarin speaking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Pay:
$70,000.00-$100,000.00 per year


Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON M5V 2Y1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have B2B client management experience?

Education:

• Bachelor's Degree (required)

Experience:

- work: 3 years (required)


Language:

• Mandarin (preferred)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 25% (required)

Work Location:
Hybrid remote in Toronto, ON M5V 2Y1