Customer Service Agent - Burnaby, Canada - ARC Document Solutions
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Private sector
- Retail/wholesale establishment/distribution centre
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Perform general office duties
Computer and technology knowledge:
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Tight deadlines
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
Screening questions:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Long term benefits:
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
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