Collection Agent - Etobicoke, Canada - Prefera Finance

Prefera Finance
Prefera Finance
Verified Company
Etobicoke, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time
Bilingual (Fr/En)Collection Officer
As a
Bilingual Collection Officer, you will analyze and manage our clients' accounts. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals.


Responsibilities:


  • Providing superior customer service while addressing customer concerns and updating account information
  • Communicate with clients via inbound/outbound in regard to past due balances while seeking resolution
  • Create payment plans, negotiate payments, provide written correspondence regarding account status etc.
  • Analyze data from AR Reports identifying key account issues & suggested resolution
  • Leave accurate notes on all accounts worked via our internal platform

Skills/Abilities:


  • Strong negotiation & problemsolving skills
  • Attention de detail
  • Intermediate computer skills
  • Strong decisionmaking skills
  • Excellent communication skills
  • Excellent customer service and phone etiquette
  • Ability to work in a fastpaced environment
  • Fluent in writing and speaking English & French
  • Credit knowledge is an asset
  • Skip Tracing experience is an asset

Qualifications:


  • Previous work experience in a callcenter work environment/equivalent
  • Previous work experience in providing excellent customer service
  • Previous financial collection experience is considered an asset, but not required
  • Diploma/Certificate in related industry is an asset, but not required
  • Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times:


  • 8hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday's from 9 AM - 5 PM


Perks:


  • Company Benefits (Health and Dental)
  • 3 Weeks vacation
  • RRSP Contributions/Company matching
  • Great location near major highways
  • Positive Culture & amazing team

Job Types:
Full-time, Permanent


Salary:
$43,500.00-$46,500.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Overtime
pay


COVID-19 considerations:
Prefera adheres to regulatory bodies and implements applicable safety precautions when required.


Experience:


  • Collections: 1 year (preferred)

Language:


  • French (preferred)

Work Location:
Hybrid remote in ETOBICOKE, ON
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