Customer Support Agent - Montréal, Canada - MavTek Inc.

MavTek Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MavTek is proud to be an equal opportunity workplace dedicated to hiring and nurturing a diverse workforce._

Customer Support Agent (Overnight shifts - 12am-8am EST coverage)

We are looking for a dynamic
Customer Support Agent to join our established, well-structured and fun team This listing is for overnight shifts and entails being available to work on the weekends.

Sure, MavTek looks good on paper. But we're so much more

Since entering Montreal's tech scene nine years ago, MavTek continues to grow rapidly while the team forges ahead on a path of inventing change and creating real impact for our customers.

We're looking for a Customer Support Agent who is innovative, eager to own their success and energized by the opportunity to pursue a career that's as challenging as it is rewarding.

At MavTek, we empower you to raise your voice, make a real impact not just within our fast-growing company, but in everyday lives of tens of thousands of our customers.

Make your friends jealous with:

4 Day Work Week
Competitive salary & generous vacation packages
Remote work policy
Option for hybrid work if you want to take advantage of our state of the art office in Montreal
Profit Sharing Plan to help prepare for your future
DPSP plan (employer match)
Access to 24/7 online healthcare with a family plan
Work alongside super talented and friendly people that like to drive innovation
Home office subsidy, in addition to the essentials including laptop
An environment where you can grow and gain opportunities for development and advancement
Tuition Reimbursement Program
Generous referral program

Some of the great things we'll do together:

Review and approve official documents
Investigate budding site issues and collect necessary information to report site bugs
Escalation of issues to the proper channels/queues.
Interface with the Risk team to identify areas of risk and mitigate chargebacks
Identify and analyze patterns and trends to help improve processes, enhance the site/product etc.
Content moderation: reviewing flagged content for quality and compliance
Other tasks associated with site updates, customer followups and general administration as required.

Enough about us, we want to know more about you. Specifically your

Comfortable with technology; ability to navigate and understand new systems and platforms easily
Critical thinking and problemsolving skills
Sweats the details understands the importance of getting it right the first time
Excellent organizational skills
Available nights and weekends
French is a requirement; the ability to express oneself in English is an asset in order to communicate with our community and our colleagues outside the Province of Quebec.

You'll be Joining:

We're DJ's, video game heroes, photographers, movie buffs, musicians, grill masters and everything in between.

We're fiercely proud of our teammates, our work, and the impact we're making to help tens of thousands of entrepreneurs who rely on our e-commerce platform to monetize their content.

If you're inspired to do the best work of your life, then join the team