Customer Care Associate - Ile Des Chenes, Canada - Titan Environmental

Titan Environmental

Verified Company

Ile Des Chenes, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a fast-growing, progressive company that prides itself on three core values —Trust. Quality.

Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value.

As an employer, we strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Roles & Responsibilities

Develop & maintain positive relationships with customers.
Generate collections of outstanding invoices.
Review missed promise to pay dates.
Conduct customer surveys.
Collaborate with internal departments to develop and implement a customer care strategy.
Assist with processing invoices.
Provide phone backup for the main phone line.
Other tasks as assigned.

Qualifications

High School Diploma
Valid Driver's License
Excellent communication skills
Interpersonal skills
Capacity to build rapport and foster positive relationships with customers.
Adaptability
Ability to adapt to different customer personalities, preferences, and situations while maintaining a professional and helpful demeanor.
Time management and organization
Ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
Teamwork
Ability to collaborate with colleagues from various departments to ensure a seamless and positive customer experience.
Problemsolving skills
Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.

Additional consideration will be given to those having any of the following:

Experience in a similar role relating to customer relationship building.

Benefits Package
We believe in fostering a work environment that supports the well-being and financial security of our employees.

As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

Group Health Benefits:
Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your wellbeing.
Group RRSP with Employer Matching:
Planning for your financial future is crucial, and we're here to help you build a secure retirement.
Wellness Credits:
To support your wellbeing, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
Employee Share Ownership Plan (ESOP):
As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
Profit Sharing Plan:
Share in the success of our company through our profitsharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.

Other Information