Customer Service Coordinator - Vancouver, Canada - Vancouver Christmas Market
2 weeks ago
Description
Vancouver Christmas Market
2023
If you have lived in Vancouver for a while, chances are high you've been to the Vancouver Christmas Market.
Now in our 13th season, our authentic outdoor German Christmas Market features unique holiday shopping, seasonal entertainment, and delicious traditional food and drinks.
Located in the downtown core of Vancouver, at Jack Poole Plaza, the Christmas Market will be open to the public daily from November 16 to December 24.
Full-Time Employment Opportunity - Customer Service Coordinator
Vancouver Christmas Market Inc. is seeking two driven, and enthusiastic individuals, one full-time and one part-time.
Customer Service Coordinators report to the Marketing Coordinator with the objective of creating a positive customer experience from the initial point of contact at the 2023 Vancouver Christmas Market.
Start Date:
October 2, 2023
Location:
Mix of home office and set number of days in office in Downtown Vancouver. Full-time or Part-time in office & on-site (November - December).
Hours:
Contract Full Time or Part Time from October 2, January 12, weeks). Variable work schedule including evenings and weekends from October - December 29.
Reporting To:
Marketing Coordinator
Roles and Responsibilities
CUSTOMER RESPONSE MANAGEMENT
- Collaborates closely with the Marketing team to effectively maintain VCM's positive reputation, aligning with brand standards and customer service guidelines.
- Effectively implement preexisting communication templates as well as create uniquely personalized responses in a voice that is consistent with VCM core values
- Provide prompt responses to customer inquiries, addressing questions, concerns, and complaints in a timely manner.
- Prepare regular reports on customer service metrics (response times, customer satisfaction scores, and feedback analysis) to identify areas of improvement and present findings to the management team.
Requirements and Selection Cr
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Education and Work Experience:
A university or college degree or diploma in a related field of study (Communications, Marketing, or Public Relations are
preferred but not necessary) with a minimum of 3 years of work experience managing customer service or marketing-related tasks for events or festivals.
Communication:
Excellent verbal and written communication skills in English and strong interpersonal communication, including the ability to provide solutions to customers friendly and efficiently.
Marketing and Communication:
Basic experience and skills in marketing, and brand management. Strong understanding of brand tone of voice and communication.
Social and Digital Media:
Demonstrated experience with social media platforms management.
Planning and Time Management:
Superior time management skills with excellent organizational and planning capabilities. Ability to take tasks from concept through to final production. Comfortable to multitask and meet tight deadlines.
Adaptability and Judgment:
Ability to quickly adapt to changing environments, problem-solving skills, and an innovative mindset including exercising good judgment and decision making.
Other:
Applicant must have current eligibility to work in Canada.
Compensation
- Contract $15,000 (Fulltime) or $7,500 (Parttime)
- Bonus: $2000$3000 based on Department's goals
Application Process
Please send
RESUME and
COVER LETTER
C
OVID-19 considerations:
We require employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.
Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.
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