Manager, Command Centre - Toronto, Canada - Humber River Hospital

Humber River Hospital

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Profile:

Since opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders.

Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.

At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care.

We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.

Humber River Hospital is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital.

Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

We are currently seeking a

Manager,

Command Centre to provide operational leadership and direction in the 7/24/365 delivery, availability, and continuous improvement of interdisciplinary clinical programs and services that provide patient centered care. This person will oversee the day to day operations related to patient access including repatriations, direct admissions, outside hospital transfers, and bed placement from all portals of entry. In addition, this person will ensure that EVS & Portering Dispatch operations are synchronized with bed placement. This person will work in partnership with the Command Centre Program Director & Medical Director to establish and maximize flow and quality outcomes. The Command Centre Manager will have an integral role in the oversight and strategy development of Command Centre, primarily focused on patient access and throughput. Responsibilities include staff development and advancement, maintaining productivity standards and ensuring that established goals and objectives are met or exceeded on a consistent basis.

Reporting Relationship:
Program Director of Emergency and Command Centre

Location:
Wilson Ave Site

Employee Group:
Management

Responsibilities

Lead Project Management functions of Command Centre Operations and Process Improvements.

Help manage capacity and flow for the day, optimizing performance of non-clinical staff related to patient intake and placement

Lead and direct fiscal and human resources required for departmental and program operations (bed allocation)
Provide operational and clinical processes guidance to staff; manage direct and indirect reports in collaboration with an interdisciplinary teams
Oversee staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors
Analyze and resolve issues in the delivery of patient care in collaboration with other units departments
Manage internal and external communications and coach unit staff in customer service methods; resolve patient and family concerns and labour related issues.
In depth knowledge of all Command Centre tiles, alerts, and interventions.
Manages team to ensure patients are placed in the right bed based on their clinical need at the right time.
Strengthen teamwork and coordination between different functions and representatives within Command Centre including EVS Dispatch, Portering Dispatch, and Bed Allocation, amongst others
Strengthen teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
Facilitate staff use of the analytical tiles, encouraging interventions when prompted by tile alerts
Champion the initiatives of Command Centre throughout the hospital
In collaboration with Command Centre Director interviews, hires, schedules, assigns work to and evaluates the work performance of employees supervised
Oversight of Patient Flow Managers & Bed Allocation Clerical Associates
Ability to assess the state of the house to inform a strategy for the day; work with crossfunctional team to address concerns and create daily action plans.
Forward thinking: uses critical thinking skills and resources to identify future bottlenecks and congestion. Promptly acts to mitigate risk.
Analytically minded; uses the data and information from the tiles to drive decision making
Demonstrated ability to lead and develop teams that are productive and flexible.
Champions Command Centre initiatives.

Qualifications:

Undergraduate degree in Nursing, Health Administration
Minimum of 5 years clinical experience in area of specialty required, with hospital experience preferred
Minimum 3 years of Management experience required
Acute Care Hospital experience preferred
Experience in Program development, scheduling and working in a multiunion environment
Experience with Budget management, polic